Hope Street provides full-service residential property management, including rental pricing advice, advertising, showings, tenant screening, lease preparation, move-in documentation, rent collection, financial reporting, tenant communication, inspections, maintenance coordination, and emergency support. We hate to say it, but our service also includes handling difficult tenancy situations, litigation, and evictions. Property owners remain involved in important decisions while our team manages the day-to-day responsibilities of the tenancy.

Hope Street evaluates prospective tenants using a comprehensive screening process that may include credit history, employment and income verification, previous landlord references, background information, and a review of the completed rental application. We love to use AI to assist with each of these steps, but we hate to rely on it.  The property owner has the opportunity to establish their ideal tenant preferences before tenancy marketing begins.  These preferences can relate to who your tenants are, how many persons will live in the property, etc.

The appropriate rental rate depends on the property’s location, size, condition, features, parking, current competition, and local market demand. Hope Street offers a free rental evaluation based on comparable available properties, recent leasing activity, neighbourhood characteristics, and the experience of our local leasing team.

Hope Street can generally prepare and list a qualified property within 24 hours after you have completed the easy paperwork and property information. Finding the right tenant takes an average of three to five weeks, although timing varies according to rental price, property condition, location, season, and current market demand.

Property management fees vary by city, property, and the level of service selected. As a general guideline, owners should budget approximately 10% of their rental revenue for professional management expenses. Hope Street also offers tenant-placement and specialized service options. Property owners receive the applicable pricing and terms before choosing a service.

Our fees are competitive within our local markets, and in most of our markets our fees are the most reasonable of any large, licensed & bonafide property management firm.
Our fees consist of:

• Property Management Fee - this is a percentage of your monthly rent and usually hovers around the 10% range depending on the specific Hope Street office.
• Leasing fee - this fee is charge when a tenant moves into your rental, and does not repeat until you tell us to re-rent the unit because your tenant is moving out.  Alberta clients are charged a $595 leasing fee while BC clients typically see the fee as a percentage of the first month's rent: we charge 50%.
• Maintenance and repair charges - we handle most of your rental property maintenance needs in house.  Our team will quote, perform, audit, and inspect any projects within our capabilities and outsource anything we cannot handle.  Our maintenance team members are billed at $95/hour and we charge a 15% project management fee on larger projects.

Hope Street provides residential property management and tenant-placement services in Calgary, Edmonton, Greater Vancouver, and surrounding communities served by its local teams. Available services and pricing can differ by province and property location because tenancy regulations and market conditions vary. A local Hope Street representative can confirm whether a specific property is within the company’s service area.